support/servicing & callouts/
As Multipak are selling new machines we wouldn't expect you to experience any problems that would require technical support or an engineer's call out, however we do appreciate that piece of mind is valuable advantage when purchasing new machinery so we have support options in place for the unexpected.
Our after sales support offers unlimited telephone support, so if you are installing the machinery yourself or you are experiencing any other difficulties with either the machine or the software we will do our best to talk you through and resolve the issues you are up against.
If for whatever reason we are unable to resolve your difficulties in this way or you would just prefer a qualified engineer to attend site we can arrange this for you at a time preferable for your production schedule.
We also offer an emergency call out service to keep your production going and help you reach your deadlines.
For more information about our engineer's call out service and prices please contact us.